FAQs

What time is the Cozzy Home check-in time?

You can check-in between 2 pm and mid-night. All check-ins after 8 pm are subject to a €20,00 late check-in fee to be paid in person.

Can I check in before/after check-in time?

If you need to check-in early, drop us a line that we will try to make sure the apartment is ready, depending upon availability. Late check-in (after midnight) is subject to a charge of € 30, paid in cash upon check in.

Will there be someone for me at the Cozzy Home?

You will be met by someone from the staff at the Cozzy Home to handle you the keys and show you around.

Do I need to pay anything else?

The remaining balance of the reservation is payable upon check-in as well as a security bond or a credit card authorisation of €200,00 for any unlikely event that might happen in the Cozzy Home. More in our Terms & Conditions. Tourism tax may also apply.

Should I pay any city tax in Lisbon or Porto?

Yes, you have to pay a city tax. If you are staying at Cozzy Homes Lisboa you have to pay 1€ per person and per day and if you are staying at Cozzy Homes Porto you have to pay 2€ per person and per day. The max you will pay is 7 nights, which means 7€ for Lisbon and 14€ for Porto. Applicable to guests from the age of 13.

What time do I have to check-out of the Cozzy Home?

You can check-out until 11 am.

Can I check out after the check-out time?

If you need to check-out later, drop us a line that we will try to arrange, depending upon the next stay.

Didn’t find the information you needed? If you wanna, drop us a line. We’re more than welcome to help you.